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Frequently Asked Questions
How long does shipping take for my order?▼
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?▼
We offer a 30-day return window for all unused items in original packaging. Simply contact our support team to initiate a hassle-free refund or exchange.
Which payment methods do you accept?▼
Penguin Gift Shop accepts all major credit cards, PayPal, Apple Pay, and Google Pay. Your transaction is always secured with industry-leading encryption technology.
How do you ensure product quality?▼
Every item is hand-inspected by our team before shipping. We source only premium materials to ensure your gifts are durable, beautiful, and exceed your expectations.
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